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Powering Industrial Efficiency with Reliable Automation Solutions
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Frequently Asked Questions
1. Are your used parts tested before shipping?
Yes. All used and unused parts go through a thorough inspection and testing process by our expert technicians to ensure full functionality and reliability.
2. Can I request a specific brand or model?
Absolutely. If you're looking for a specific part, brand, or model, contact us directly and we’ll check availability or help source it from our network.
3. Where do you source your parts from?
Our inventory is sourced globally, including ship recycling yards like Alang, as well as authorized suppliers and trusted industrial sources.
4. Do you ship internationally?
Yes, we offer global shipping with reliable logistics partners. We ensure safe and timely delivery to ports and industrial locations worldwide.
5. What if the part I receive doesn’t work or isn’t compatible?
We offer support to help resolve technical issues and guide proper installation. In rare cases of non-functionality, we will arrange for a replacement or return, as per our return policy.
6. Are your prices negotiable for bulk orders?
Yes. We offer competitive pricing and volume-based discounts. Email us at info@atlasshipcare.com for a custom quote on bulk or repeat purchases.
7. How do I track my order?
Once your order is dispatched, we will share a tracking number and courier details via email or WhatsApp. You can use this information to track your shipment in real time. For any tracking issues, feel free to contact our support team.
8. Do you provide a demo video of the product?
Yes, demo videos are available for select products. If you’d like to see a video of a specific item, please reach out to us — we’ll share a clip if available.
9. Do you provide a datasheet?
If a datasheet is available, it will be included with the product or sent digitally.
If you do not receive one, that means the datasheet is not available for that particular item.